I met with Rana in 2019 and discussed the pains of growing Aquatrust. We discussed the “Arrow of growth” she recently roled out during a Connect Yorkshire seminar.
What was the best piece of advice you were given?:
Invest in systems & technology rather than taking on more and more staff.
What did you do when you returned back to your business?:
Improvements were made to our database which resulted in a direct impact on employee numbers. We now require only the same amount of people to turnover an additional £400k as compared to previous years
What changes have you made since the mentoring session?:
Automated forms and reports
Automated renewal process
What have been the benefits to your business of this mentoring session?